Best Gaming Venue – Metropolitan

This category recognises excellence in Gaming Rooms within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding the gaming facilities area of the hotel. Please note: Finalists will be judged solely on an anonymous site visit between February and July. Judges will base their assessment on a range of areas including, but not exclusive to, the following:

• Professionalism and outstanding customer service
• Staff neat, in clean attire and well groomed
• Staff Gaming knowledge and ability to assist gaming patrons
• Lounge/seating area available for gaming patrons
• Bar area in close proximity to gaming areas
• In-house promotions and communication activities
• Effective Signage
• Smoking facilities
• Measure of popularity
• Evidence of Responsible Gaming Service
• Range and quality of food and beverages within venue
• Décor and design characteristics of venue
• Condition of furniture, fittings & electrical
• Popularity of the establishment
• Comfortable and positive experience for customers
• Ambience – audio visual, lighting, music
• Hygiene and cleanliness