Best Hotel Group Operator

This award category recognises a hotel or group operator that demonstrates consistent industry professionalism and innovation across the entirety of its operation. Please note: Judging Process for this category will rely on the written submission submitted for the state branch awards. Judges will base their assessment on a range of areas including, but not exclusive to, the following:

• A commitment to excellence in customer service
• An effective approach to recognising staff achievements at a group level
• Ongoing staff training and development programs
• Effective marketing campaigns
• Innovation in group and hotel operations across all areas