Best Outdoor Non-Enclosed Facility

This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel. Emphasis is placed on the total customer experience specific to the compliance and appropriateness of the outdoor or non-enclosed facility offer. Please note: Finalists will be judged solely on an anonymous site visit. Judges will base their assessment on a range of areas including, but not exclusive to, the following:

General Criteria

  • Hotel - general décor, ambience, cleanliness
  • Staff & Service - welcome/goodbye, level of engagement, efficient service levels, professionalism
  • Food - variety and presentation of menu, pricing, presentation and quality of food offerings
  • Beverage - variety of offerings, pricing and quality, non-alcoholic beverages
  • Telephone Technique

Outdoor Area

  • Overall cleanliness of area
  • Characteristics (decor, ambience and music)
  • Presentation and appearance
  • Facility complies with tobacco legislation
  • Innovation and creativity
  • Integrates with the rest of the hotel
  • Adequate heating and cooling
  • Adequate safety and security
  • Gives regard to noise and amenity issues
  • Optimum solution having regard to challenges faced
  • Appropriate receptacles of cigarette butt litter
  • Proximity to a service area and amenities

Award Categories: 

The entry fee required to nominate into the AHA National Awards for Excellence is $330 per category.

Please be aware that payment for your nomination is due within 14 days of receiving the invoice.

AHA National Award categories include: