Best Retail Liquor Outlet

This category recognises a hotel offering a customer focused, well-stocked and well-designed Retail Liquor space. Innovation and excellence in customer service are held in high regard. Please note: Finalists will be judged solely on an anonymous site visit between February and July and venues from both metropolitan and regional centres are eligible. Judges will base their assessment on a range of areas including, but not exclusive to, the following:

• General layout and stock presentation of venue
• Décor and design characteristics of venue
• Hygiene and cleanliness
• Effective Signage
• Variety of stock
• Wine tasting facilities
• Facilities and stock meet local needs
• Professionalism and outstanding customer service
• Staff neat, clean attired and well groomed
• Staff knowledge and ability to assist patrons
• Condition of furniture, fittings & electrical
• Telephone manner of staff