Best TAB Licenced Venue

This category recognises excellence in service and facilities within a TAB setting in a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages, customer service specifically regarding the TAB facilities area of the hotel. Please note: Finalists will be judged solely on an anonymous site visit between February and July and venues from both metropolitan and regional centres are eligible. Judges will base their assessment on a range of areas including, but not exclusive to the following:

• Professionalism and outstanding customer service
• Staff neat, in clean attire and well groomed
• Staff knowledge and ability to assist in TAB area
• Range and quality of food and beverages
• Décor and design characteristics
• Condition of furniture, fittings & electrical
• Popularity of the establishment
• Comfortable and positive experience for customers
• Ambience – audio visual, lighting, music
• Hygiene and cleanliness
• Lounge/seating area available for TAB patrons
• Bar area in close proximity to TAB area
• In-house promotions and communication activities
• Effective Signage